Terms and Conditions
Welcome to Petal Arc. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our site, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our services.
1. General
Petal Arc, located at 2847 Kensington Road, Unit 3A, Melbourne, VIC, 3000, Australia, offers curated fresh flower arrangements, bespoke floral installations for events, indoor plant sales, artisan vases and pottery, botanical-inspired home decor, and subscription flower delivery. These Terms and Conditions apply to all visitors, users, and others who access or use our service.
2. Products and Services
- Flower Arrangements and Plants: While we endeavor to ensure all floral displays and plants match their descriptions and images, please note that flowers are seasonal and natural products. Exact appearances may vary slightly. We reserve the right to substitute flowers, plants, or vases with items of equal or greater value if necessary due to availability.
- Home Decor and Vases: All items are described to the best of our ability. Variations in handmade products are part of their unique charm.
- Subscription Services: Details regarding frequency, duration, and cancellation of subscription services are provided at the time of subscription.
- Bespoke Floral Installations: These services are subject to separate consultation, quotation, and agreement terms.
3. Pricing and Payment
- All prices displayed on our online platform are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
- We accept various payment methods as indicated on our site. All payments must be received in full before an order is dispatched or a service is rendered.
- Petal Arc reserves the right to change prices for products and services at any time without prior notice. However, once an order is confirmed, the price will not change for that order.
4. Orders and Delivery
- Order Confirmation: An email confirmation will be sent upon successful completion of your order. It is your responsibility to ensure the accuracy of the details provided.
- Delivery: Delivery options, charges, and estimated times are specified during the checkout process. We strive to meet specified delivery times, but these are estimates and not guaranteed.
- Recipient Information: It is crucial that accurate and complete delivery information, including recipient's name, address, and contact number, is provided. We are not responsible for delays or non-delivery due to incorrect information.
- Unattended Deliveries: For unattended deliveries, items will be left in a safe, shaded spot. Petal Arc is not liable for loss or damage to goods after they have been delivered as per your instructions.
5. Cancellations and Returns
- Cancellations: Orders for fresh flowers and plants can be cancelled up to 24 hours before the scheduled delivery or pick-up time. A full refund will be issued. Cancellations made less than 24 hours in advance may incur a cancellation fee or result in no refund due to the perishable nature of the products.
- Non-Perishable Returns: Non-perishable items (vases, home decor) can be returned within 14 days of purchase, provided they are in their original, unused condition and packaging. Proof of purchase is required. Refunds will be issued to the original payment method, excluding shipping costs.
- Perishable Returns/Refunds: Due to the perishable nature of fresh flowers and plants, we do not accept returns. If you are dissatisfied with the quality of your fresh flowers or plants, please contact us within 24 hours of receipt with photographic evidence. We will assess the issue and may offer a replacement or credit at our discretion.
6. Account Responsibility
If you create an account on our online platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
7. Intellectual Property
All content on this site, including text, graphics, logos, images, and software, is the property of Petal Arc or its content suppliers and is protected by Australian and international copyright laws. Unauthorised use of any material on this site is strictly prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, Petal Arc accepts no liability for any loss or damage whatsoever, arising directly or indirectly from your use of this service or any information contained on this site, or from the purchase of any goods or services from us, except as expressly provided in these Terms and Conditions.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria.
10. Changes to Terms
We reserve the right to modify or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our site. Your continued use of our service after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
- Address: Petal Arc, 2847 Kensington Road, Unit 3A, Melbourne, VIC, 3000, Australia
- Phone: (03) 9876 5432